Internet Security for Military Families at Home and Abroad

While cybersecurity threats are something every person with an Internet connection needs to guard against, some cybersecurity threats are unique to members of the military and theiry families. Realities like frequent Permanent Change of Station (PCS) moves and deployments, transitional housing, reliance on public and temporary Internet networks, and the like, mean there are more points of access for cybercriminals.

No one’s immune to the threat. Even military contractors working with the Department of Defense (DoD) can find themselves on the losing side of a ransomware battle.

Fortunately, there are plenty of ways to stay safe. Whether you’re currently stationed here in the states but could face a move soon, or you’re already scheduled to deploy next month, here are some ways to protect your and your family’s Internet connections while on the move.

Why Military Families Are Especially Vulnerable Online

There are several reasons why military families face greater vulnerability in digital and online security. For example, disrupted connectivity during PCS moves or deployments can mean making risky decisions to get online, such as using unsecured public networks. Using an unsecured and public Internet connection at a fast food restaurant may seem convenient but, without a virtual private network (VPN) or good security software on your device, it could lead to identity theft or a malware attack.

Here’s a closer look at possible vulnerabilities before we explore how to mitigate them.

Frequent Relocations = Repeated Setup of New Networks

Every time members of the military and their families relocate, they have to set up new utilities, including Internet. With each new network comes a new modem and router, new passwords, and so on. Sometimes, that new hardware isn’t as secure as what you were using before.

Use of Public Networks During Transitions

Transition is a way of life for military families, as is travel. That means relying on WiFi wherever you are, whether that’s in an airport, a hotel, temporary base housing, etc. While the universal nature of WiFi is nice, many publicly available networks lack encryption and carry the risk of third-party monitoring.

Potential OPSEC Exposure

When keeping loved ones in the loop, there’s always a risk of potential operational security (OPSEC) exposure. It’s essential to be cautious. Oversharing deployment, housing, or travel information online isn’t safe. Even something as small as a move date in a Facebook post can be risky in a military context.

Cybersecurity Best Practices for Military Households

When it comes to building a safe and secure Internet at home and while traveling, best practices are essential for families with deployed loved ones or who move often due to PCS orders.

What the Defense Information Systems Agency (DISA) Offers Military Members

DISA provides free antivirus software to government employees and defense contractors who have approved email addresses. In addition, the DISA Home Use program licenses McAfee Internet Security for personal or privately purchased devices.

Choose a Secure Router (or Upgrade the Default)

While it can be convenient to use the router that came with your Internet service, these use default Service Set Identifiers (SSIDs) and passwords, which makes them less secure than routers you could invest in yourself. You’re better of choosing something with modern security features like WPA3 encryption, built-in firewalls, and mobile controls.

Use a VPN When on Public or Temporary Networks

When you have to use a public or temporary Internet connection, a VPN is your best friend. Available for use on smartphones, tablets, and with PC operating systems and MacOS, a VPN encrypts online activity and reduces exposure on public WiFi networks at airports, hotels, and even on base. Be sure to do your research and use a VPN provider with a strong track record for keeping users safe and secure.

Update Device Software and Enable Two-Factor Authentication

Once you have an Internet setup that’s secure and works for you, it’s important to regularly update firmware, phones, computers, and apps. Plus, be sure to add two-factor authentication on everything from Instagram to email to banking apps for another layer of protection.

On your computer(s), be sure you’re running antivirus software and anti-malware software (i.e.. Norton, McAfee, etc.), regardless of whether it’s a Mac or Windows PC. It would also be wise to brush up on how phishing attacks and spyware work in order to stay aware of and safe from those threats.

Avoid Oversharing and Posting Your Real-Time Location Online

While it was already mentioned above, the warning bears repeating: The OPSEC dangers of sharing too much online — such as live-sharing location, unit movements, or deployment updates — are real. When in doubt, just don’t say anything on public platforms.

Segment Your Smart Home Devices

For military families who enjoy a tech-heavy home, it might be necessary to segment any smart home devices through guest networks or virtual local area networks (VLANs). Doing this will keep your laptops, work devices, financial accounts, and more separate from potentially packable IoT tech, including smart speakers, thermostats, or cameras.

Specialized Tips for Overseas Deployment and Travel

When you’re deployed overseas or doing a lot of traveling, there’s a different set of tips and tricks for service members and other temporarily stationed personnel to stay secure and connected internationally.

Know if Your VPN Works Internationally

If you rely on a VPN to safely browse and communicate from a smartphone or your computer, you should know that some countries restrict or block VPN use. Be sure to test your VPN’s compatibility before relying on it abroad, just in case you need to make another choice.

Use Encrypted Messaging and Cloud Backups

Cyberthreats are always evolving. To stay ahead of threats, use apps that offer end-to-end encryption (i.e.. Signal, WhatsApp) along with services like Google Drive or iCloud that offer automatic syncing. Do this with two-factor authentication turned on, and you have a much safer option.

Secure Access to U.S. Content

One of the most comforting rituals a deployed service member can engage in is watching a favorite show or program while deployed. Of course, it’s important to safely and legally access U.S.-based content. While illegal streaming tools certainly exist, many of these can compromise your device or even open you up to scams. Instead, use ISP-approved apps or services.

Choosing the Right Internet Provider for Digital Security

Depending on where you’re stationed, you may or may not have options when it comes to selecting an Internet provider. If you do have options, select providers that prioritize security, privacy tools, and responsive support, especially when managing a household remotely or from a base.

Look for ISPs That Offer Built-In Network Protection

When you’re looking for peace of mind regarding your Internet security, look for an ISP that offers good built-in network protection. Do they offer firewalls? Malware scanners? Parental control tools? Choose from providers that prioritize network-level protection.

Prioritize Providers with Strong Customer Service and Support

Strong customer service should also be on your short list when considering an Internet company. When you have a family member deployed, fast, reliable support is incredibly important should anything go wrong with the Internet.

Use Provider Tools to Customize Network Security Settings

Being able to customize your security setting is a big win, and some providers offer just that through admin tools via mobile apps or online portals that are easy to use and give you more meaningful control. While such features may seem small, they allow for managing everything from quality of service and guest access to smart home controls.

How SmartMove Helps Military Families Stay Secure and Connected

If you’re a service member or member of a military family trying to find secure, affordable and flexible Internet services, SmartMove can help. Whether you’re moving, deploying, returning home, or just looking for an Internet plan with more security, we can help.

Compare Trusted Providers for Secure, Reliable Plans

When it comes to comparing options, we have the resources you need to compare providers. Find out which ISPs offer fast service, network security features, and flexible contracts suitable for relocation or deployment where you’re located. Plus, you can even see which providers do more to give back to the military community, including discounts and initiatives.

Find Internet Options That Work Wherever You’re Stationed

Depending on where you’re stationed, it can be difficult to find a reliable and secure Internet provider. SmartMove’s military Internet search tool can help you find providers who offer solutions near domestic bases, military housing areas, and more.

Bundle Services to Consolidate and Simplify Device Management

Does your military household also use mobile and/or a home phone? Bundling Internet with home phone or mobile services can actually reduce the overall cost of those services, while also reducing the number of logins and billing accounts. This makes it easier to manage your home while reducing security vulnerabilities.

Additional SmartMove Resources for Military Members and Families

Still looking for more information? We can help.

• How to Maximize Military Discounts for TV and Internet
• 11 Internet Tips Every Military Family Should Know Before a Move
• Military Appreciation Month: Resources for Military Members & Their Families
• The Best Portable Smart Security Systems for Military Families Who Move Often
• How Technology Can Ease the Stress of Deployment for Military Personnel and Families
• Can You Suspend or Pause Your TV & Internet Service During Deployment?
• Servicemembers Civil Relief Act: Military Benefits & the Impact On Your TV, Phone, and Internet Plans

Secure Your Household with SmartMove

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