Privacy Policy

Updated October, 2026

SmartMove.us and associated websites (the “Website”) are offered by sponsoring cable companies as listed on our home page (the “Cable Providers”) and is powered by the CTAM MSO Marketing Corp. ("we," "our," or "us"). We also work with third parties that provide services to you relating to moving and relocation, such as change of address, moving quotes, home improvement, and other related services (the “Service Providers”). This Website is specifically designed for persons who are 18 years of age or older.

This Privacy Policy describes the types of information we collect from and about you, how we use and share your information, and your choices regarding your information. We do not collect “sensitive information” as defined in U.S. comprehensive privacy laws. This Privacy Policy applies to the collection of information from visitors and users of our Website and related mobile site(s) and mobile app(s), any other websites or mobile apps that link to this Privacy Policy, and all other services relating to your use of those websites and apps, such as our customer care services (collectively referred to as our Website).

Information Collected About You

We collect information about you that is provided by you to us or a Cable Provider or Service Provider, such as your name, address, telephone numbers, e-mail addresses and other information that can identify you as a specific individual ("Information"). On those pages of the Website where Information is collected in order for you to purchase or request further information about a product or service, we describe what information is required in order to provide you with the product, service or information that you have requested. We do not knowingly collect information from children under 13.

Links to Other Sites

This Website may contain links to other sites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Website and to read the privacy statements of each and every website that collects personally identifiable information, which may include, without limitation, when you leave our Website to complete surveys or click on advertisements that direct you to third-party sites. This Privacy Policy applies only to information collected by this Website.

Cookies and Analytics

We and our third–party partners and service providers (such as advertising networks, analytics providers and social media platforms and networks) use pixels, web beacons, software developer kits, third–party libraries, cookies, and other similar online tracking technologies (collectively, “online tracking technologies”) to gather information when you interact with our Website. Some online tracking technologies help us maintain the security of our Website, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

Our uses of these online tracking technologies fall into the following general categories:  

Essential. This includes online tracking technologies that are required to identify irregular website behavior, prevent fraudulent activity and improve security, or that allow you to make use of our functionality; 
Marketing and Analytics. We may use online tracking technologies to assess the performance of our Website, including as part of our analytic practices to help us understand how individuals use our Website (see Analytics below); and 
Advertising. We also permit third parties and service providers to use online tracking technologies on our Website for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests (depending on your communication preferences)

The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Website or on other websites.

Our Website uses tools from other companies that track how you use our Website, including the Meta Pixel from Meta Platforms, Inc. (the company that runs Facebook and Instagram) and the TikTok Pixel from TikTok Inc. and its affiliates. When you visit or use our Website, these tools may automatically collect information about you and the device you are using and send it to Meta and TikTok. This information may include your IP address (a number that identifies your internet connection), the type of browser and device you use, cookie IDs (small files saved on your device that help recognize you), the pages you view, the links and buttons you click, how long you stay on a page, the website you came from, and actions you take on our Website. We use these tools to measure how well our advertising works, to understand how visitors use our Website, to show you more relevant ads on Meta and TikTok platforms and elsewhere, and to reach new people who may be interested in our services. Meta and TikTok may also use this information for their own purposes as described in their privacy policies, available here and here.

Depending on where you live, privacy laws may treat this activity as "selling" or "sharing" your personal information, or as "targeted advertising" (ads based on your online activity). You can limit this tracking by using our cookie preference tool or clicking "Do Not Sell or Share My Personal Information", changing your browser settings to block or delete cookies, adjusting your ad preferences in your Meta and TikTok account settings, or turning on a browser setting such as Global Privacy Control, which tells websites you do not want to be tracked and which we honor as a valid opt-out request.

For Google Analytics, at your end, you may exercise an opt-out going to tools.google.com/dlpage/gaoptout or downloading the Google Analytics Opt-out Browser Add-on. You may adjust your Google advertising settings by visiting adssettings.google.com.

On our home page, we provide a banner enabling you to accept or decline cookies. Declining cookies on this banner will block all cookies except for those cookies described as Essential.

Notifications and Promotions

Cable Providers and Service Providers that you select may use your e-mail address or telephone number to contact you in order to confirm or arrange service appointments, answer questions or provide requested information, or to resolve outstanding issues pertinent to the delivery of products or services ordered by you. This Information is not collected via our Website and is controlled by privacy policies of the Cable Provider or Service Provider.

Our Service Providers

It is our intention to maintain reputable Service Providers to offer users a variety of products and services available through the Website. All services and products throughout the Website are provided by third parties and are identified and described as such. When choosing to purchase products or services from any Service Provider, you must take into consideration that you will be transacting business directly with this Service Provider. The information provided by you and collected by a Service Provider will be similar to information that would be provided pursuant to a purchase of such product or service by telephone or in person. Neither CTAM nor the Cable Providers are responsible for the quality of service rendered by Service Providers.

Use of Your Information

Information collected on the Website may be used to:

Send quarterly updates to you via email if you sign up.
Direct you to the available Cable Provider at the address you enter.
Information for U.S. Residents of States with Comprehensive Privacy Laws

If you are a U.S. resident of a state with a comprehensive privacy law (“US Privacy Laws”), this section provides information regarding your rights, and our responsibilities, regarding your Information.  For California residents, see our California Notice of Collection here.

Your Rights

Certain states have privacy laws that provide consumers with rights regarding their personal information, such as the right to request:

Specific information about what Information we have collected about you;
A copy of your Information;
Corrections to inaccuracies in the Information we maintain about you; and
The deletion of your Information.
The exact scope of these rights may vary by state. In any event, regardless of your location, we will honor requests to exercise any of these rights from any U.S. resident.

These rights are not absolute, and in some circumstances, we may decline to satisfy your request.  For example, if we are unable to verify your identity or if your request impacts other people’s privacy rights, we may deny your request to exercise these rights.  We may also deny your request when we have the legal right to do so, such as when we have an ongoing business relationship with you, an ongoing need to use the Information for purposes outlined in this Privacy Policy, or we are legally required to retain your Information.  If we deny your request to exercise your privacy rights, we will tell you why we are denying the request and provide you with information about how to appeal this decision.

If you choose to exercise your privacy rights, we will not provide a different quality of services unless those differences are related to your personal information.

How to Submit a Request for Access, Correction, or Deletion of Information

If you would like to submit a request about your Information, we encourage you to do so by completing the form located here. You can also submit a request by emailing [email protected] with a subject line: “Data Privacy Request.”

You may also designate an authorized agent to make a request on your behalf.  To designate an authorized agent, you must provide us with written permission for the agent to make the request on your behalf or provide us with an executed power of attorney.  You may also be required to submit both your and the authorized agent’s valid government-issued identification.

How to Appeal a Denial of a Request for Access, Correction, or Deletion of Information

If we deny your request about your Information, you may submit an appeal of the decision by completing the form located here. You can also submit a request by emailing [email protected]. After you submit the request, you will be asked to verify your email address.

Once an appeal is submitted and your email is verified, the request and our response will be reviewed.  In connection with this review, we may request that you submit additional information regarding your request.  We will notify you of the outcome of the appeal within 60 days.

Selling, Sharing, and Use of Information

We sometimes share Information with unaffiliated third parties we collaborate with or that provide offers that we think may be of value to you, or with data cooperatives. This sharing of information may be considered a “sale” under US Privacy Laws. If you would like to opt-out of the use of your Information for these purposes, you can submit this request by completing the form here.

Responses to Your Questions or Suggestions

We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance with using or accessing this Website.

Cable Providers and other Service Providers Use of Information

When you use the Website to enter your Information, we deliver that Information to a Cable Provider serving your address or area. You will then be taken to the Cable Provider’s site if you choose to order a service plan. You may also be given quotes for services by certain Service Providers. Our Cable Providers and Service Providers will require certain personally identifiable information about you, including applicable billing and payment information, in order to fulfill your purchase order or service initiations. When you purchase a product or service, you are contracting directly with the applicable Cable Provider or Service Provider offering the purchased product or service, and we do not have access to that personally identifiable information. The applicable Cable Provider or Service Provider will be responsible for the fulfillment, delivery, billing, customer service, warranty and support of its own products and services. We recommend that you examine the privacy policies of all third parties from which you purchase products and services, whether through our Website, by telephone, in person or by other means, to understand their procedures for using and disclosing your personally identifiable information.

Legal Obligations

If required by law, we may disclose information you have provided in connection with your use of this site or the purchase of products and services. We may also disclose information about someone who poses a threat to our interests (such as customer fraud) or whose activities could damage or bring harm to others.

Notifications of Changes

We reserve the right to modify or amend this Privacy Policy at any time and for any reason. If we make any material changes in our privacy practices, we will post a prominent notice on our Website notifying users of the change.

Contacting Us

If you need help using our service or have a question regarding the products or services offered by any of our service providers, email us at [email protected] or call us at 301.485.8900.