Information Collected About You
We collect information about you that is provided by you to us or a Cable Provider or Service Provider, such as your name, address, telephone numbers, e-mail addresses and other information that can identify you as a specific individual ("Information"). On those pages of the Website where Information is collected in order for you to purchase or request further information about a product or service, we describe what information is required in order to provide you with the product, service or information that you have requested. We do not knowingly collect information from children under 13. If a Service Provider requires a birth date to order a specific product or service, you may not be able to enter a birth date that indicates that you are less than 13 years old. We collect Information when you:
- Become authorized to use the Website
- Purchase a product or service
- Request further information regarding a product or service
- Disconnect a service
- Contact us
Links to Other Sites
Notifications and Promotions
Cable Providers and Service Providers that you select may use your e-mail address or telephone number to contact you in order to confirm or arrange service appointments, answer questions or provide requested information, or to resolve outstanding issues pertinent to the delivery of products or services ordered by you. Cable Providers and Service Providers may use your e-mail address or other contact information to send you notifications about new features, products, services, specials, service providers, promotions or other opportunities available through this site, or to confirm or improve customer service, and all collection of information through the Cable Provider or Service Provider is governed by their individual privacy policies.
Our Service Providers
It is our intention to maintain reputable Service Providers to offer users a variety of products and services available through the Website. All services and products throughout the Website are provided by third parties and are identified and described as such. When choosing to purchase products or services from any Service Provider, you must take into consideration that you will be transacting business directly with this Service Provider. The information provided by you and collected by a Service Provider will be similar to information that would be provided pursuant to a purchase of such product or service by telephone or in person. Neither CTAM nor the Cable Providers are responsible for the quality of service rendered by Service Providers.
Opt In Policy/Sharing Your Information
We will not sell, share or rent your Information in ways different from what is disclosed in this statement unless you specifically elect to make your Information available to third parties by checking the applicable opt in box or boxes located on the Website.
Use of Your Information
Information collected on this site may be used to:
- Facilitate your orders for services and products
- Send notifications
- Promote our service and other available services and products
- Respond to your questions or suggestions
- Improve the quality of the Website
Responses to Your Questions or Suggestions
We will use your e-mail address or telephone number to respond when you submit a question or suggestion, or request assistance with using or accessing this Website.
Cable Providers and other Service Providers
When you use the Website to enter your Information, we deliver that Information to a Cable Provider serving your address or area. You will then be taken to the Cable Provider’s site if you choose to order a service plan. You may also be given quotes for services by certain Service Providers. Our Cable Providers and Service Providers will require certain personally identifiable information about you, including applicable billing and payment information, in order to fulfill your purchase order or service initiations. When you purchase a product or service, you are contracting directly with the applicable Cable Provider or Service Provider offering the purchased product or service and we do not have access to that personally identifiable information. The applicable Cable Provider or Service Provider will be responsible for the fulfillment, delivery, billing, customer service, warranty and support of its own products and services. We recommend that you examine the privacy policies of all third parties from which you purchase products and services, whether through our Website, by telephone, in person or by other means, to understand their procedures for using and disclosing your personally identifiable information.
If required by law, we may disclose information you have provided in connection with your use of this site or the purchase of products and services. We may also disclose information about someone who poses a threat to our interests (such as customer fraud) or whose activities could damage or bring harm to others.
Notifications of Changes
If you need help using our service or have a question regarding the products or services offered by any of our service providers, email us at email@example.com or call us at 301.485.8900.