Speed Test Tips

Things you should consider before running your speed test:

  • Internet speed changes throughout the day. Test your speed multiple times for clear results.
  • Run the speed test in the same room and in clear sight of your router for the most accurate result.
  • Complete downloads on all connected devices prior to running the test.
Results

Slow

Your Internet should support the following:

  • Light Internet browsing
  • You may experience interrupted video streaming
  • Ideal for fewer than 3 devices
Results

Average

Your Internet should support the following:

  • Moderate Internet browsing
  • HD video streaming
  • Music and photo download
Results

Fast

Your Internet should support the following:

  • Multiplayer gaming
  • 4K video streaming
  • Uninterrupted video calling
Results

Extremely Fast

Your Internet should support the following:

  • Multiplayer gaming
  • 4K video streaming on multiple devices
  • Fast file download and upload
  • Heavy Internet usage
  • Uninterrupted video calling

Determining what your speed means

Up to
25
Mbps

Ideal for 1-2 devices

  • Suitable for 1 person
  • Light Internet browsing
  • Music and photo download
Up to
100
Mbps

Ideal for up to 6 devices

  • Suitable for 1-2 people
  • Moderate Internet browsing
  • Stream HD videos
Up to
300
Mbps

Ideal for up to 9 devices

  • Suitable for 2-3 people
  • Manage large files
  • Stream 4K videos
  • Multiplayer gaming
Up to
940
Mbps

Ideal for 10+ devices

  • Suitable for 4+ people
  • Heavy Internet usage
  • Stream 4K videos
  • Multiplayer gaming

Top 6 Reasons Why My Internet Is Slow

1. A Distant Router

The more distance there is between your device and the router, the longer it will take to send data between them. In other words, the farther you move from the WiFi router, the weaker the signal will be.

2. Too Many Obstacles

Think of your WiFi like a dart and obstacles like the wind. When throwing a dart on a windy day, the dart may slow or completely drop on its way to the target.

3. Wireless Interference

Routers operate on one of two channels – 2.4GHz and 5GHz. Think of these like speeds in a race. 2.4GHz is like a marathon. Speeds are slower to compensate for going a farther distance.

4. Other Wireless Devices

When not in use, turn off laptops, tablets, computers, and TVs. Certain mobile apps may silently hog your bandwidth, too. Look at your device settings and determine which platforms are running in the background.

5. An Old Router

Newer routers were designed to provide faster speeds. Older legacy WiFi client devices using 802.11g or 802.11b can slow down wireless connectivity.

6. Internet Rush Hour

Between the hours of 6:00 pm and 10:00 pm, you’ll likely suffer from a limited WiFi connection due to Internet rush hour. Be sure to download content before or after rush hour times.

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Frequently Asked Questions
How does our Internet Speed Test work?

Our Internet speed test will first determine your location to find the test server that is closest to you. Once the nearest test server has been determined, we will ping that server, measuring the roundtrip response time. Next, we will begin the download test, opening multiple server connections, and attempting to download a small sample of data. This stage of the test measures the time it takes to capture the sample data, and the required network resources used in that capture. If there is additional room detected, we will increase the number of open connections to download additional data, measuring how much your Internet connection is able to accomplish simultaneously. Finally, we process your upload capacity, measuring the speed of data uploads from your device to the test server.
 

How are coverage and Internet speed related?

Internet speeds can be impacted by the total number of people in a given area using the Internet at the same time. If you notice your Internet speeds are faster during the day, it is likely due to decreased demand when many users are away from home. In the evening hours, when more people are online in residential areas, that speed can experience decreases as everyone within the same coverage area competes for the same service.
 

How does my modem or router impact Internet speed?

If you have an outdated modem or router that doesn’t support the high speed provided by your ISP, it can impact your ability to realize those speeds. If you have an updated router but are still experiencing issues, consider the placement of the router. You’ll want to keep your router in a clear space where signals won’t be blocked by thick walls or other devices, including radios or microwaves. Competing signals can also travel along the floor, so it’s important to keep your router elevated and open. If you have an updated, long-range router placed in an elevated, open space and are still experiencing issues, consider switching to a different WiFi channel.
 

How does my device affect Internet speed?

If your device is running several applications simultaneously, it is natural for the speed to be compromised as they compete for the total available bandwidth. If your Internet speed is experiencing lag, ensure you aren’t running any apps, add-ons, or toolbar tools that you aren’t actively using, closing or toggling off those you aren’t using at a given time. On mobile phones especially, it is important to consider which apps may be running in the background even when they aren’t being actively used. Additionally, speed can be affected by the type of connection, with an Ethernet connection providing more speed and stability than WiFi, in example. The hardware capabilities of your device can also impact speed, with considerations including weak processors. Even with a high speed ISP and updated modem and router, outdated devices may not be capable of delivering the full Internet speed potential your package offers.