Hargray Speed Test Tips

If self-testing does not deliver expected results, Hargray can perform a controlled speed test that will provide an accurate result of the available network speed. Please call 877.427.4729 for assistance and troubleshooting.

Here are some key definitions to know when measuring your Hargray Internet speed:

• Mbps: Megabits per second shows how fast you can stream movies or upload and download files.
• Download Speed: This is the maximum amount of data your device can receive from the Internet per second.
• Upload Speed: This is the maximum amount of data your device can send to the Internet per second.

Looking for faster Internet? Go to hargray.com to check available plans and boost your speed today.

Hargray does not guarantee the advertised speed to be available at all times as network conditions and traffic vary. Hargray provides a “best effort” service as referenced in the Terms and Conditions. Advertised speeds can only be obtained on an idle network connection with no other devices connected, and only by using a direct ethernet cable connection into the Hargray equipment.

Many laptops and mobile devices have inherent speed limitations. If you have a high bandwidth connection such as 1000 Mbps download, you may need Hargray to test your speed using special speed testing devices.

Your router should be in a central location of your home to ensure everyone is receiving the same bandwidth. Keeping the router away from items that could interfere with the signal such as microwave ovens, Bluetooth headsets or even cordless phones. Because these items operate on a 2.4 Ghz band like your router it is better to keep them all separated to avoid interference.

Remember: Even when you are not using your devices, they are sending and downloading data through your Internet service, which can affect your speeds. To optimize your Hargray Internet, make sure you have disconnected the devices not in use.