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Fidelity Communications Speed Test Tips

Things you should consider before running your speed test:

  • Internet speed changes throughout the day. Test your speed mulitple times for clear results.
  • Run the speed test in the same room and in clear sight of your router for the most accurate result.
  • Complete downloads on all connected devices prior to running the test.


Your Internet should support the following:

  • Light internet browsing
  • You may experience interrupted video streaming
  • Ideal for fewer than 3 devices


Your Internet should support the following:

  • Moderate internet browsing
  • HD video streaming
  • Music and photo download


Your Internet should support the following:

  • Multiplayer gaming
  • 4K video streaming
  • Uninterrupted video calling

Extremely Fast

Your Internet should support the following:

  • Multiplayer gaming
  • 4K video streaming on multiple devices
  • Fast file download and upload
  • Heavy Internet usage
  • Uninterrupted video calling

Fidelity Communications Speed Test

People rely on the Internet for unlimited entertainment, knowledge and staying connected. Today, families are using the Internet more than ever and need to be able to depend on their Internet service. If you feel that your Internet is running slower than usual, you should perform a Fidelity Communications speed test. Several factors can make your Fidelity Internet perform at a slower rate. By performing a speed test, you will be able to quickly identify the problem.

Understanding your Fidelity Communications Internet speeds

Internet speed is measured in megabits of data per second (Mbps). Basically, this tells you how quickly a provider can deliver data to and from your computer. There are several factors that determine an appropriate Internet speed for your household. For example, the more devices that are used, the higher the Mbps speed needs to be.

Download speed and upload speed

When you listen to music, stream videos or download images from the Internet, you are downloading data. Downloading speeds refers to how fast you can download the data from the server to your computer or smart device. On average, your home Internet will need a speed of at least 25 Mbps to an adequate download speed. Anytime you send a video or photo from your computer to another device or Internet server, you are uploading data. How fast the image or video is sent from your computer to the server is the uploading speed. Generally, the uploading speed needed is considerably less than the downloading speed. On average, most households have an upload speed of 3 Mbps. However, families that upload videos on YouTube, or other streaming services regularly may need higher uploading speeds.

How devices affect your Internet speed

When it comes to Internet speed, you have probably heard the word "bandwidth" thrown around frequently. Bandwidth refers to how fast data can be transferred from your computer to an Internet server. Imagine you are walking down a hallway with a group of people. The bigger the hallway is, the more people can travel up and down it at one time. Bandwidth works off the same theory. If there are several members of your household accessing the Internet on different devices at the same time, it can cause your Internet speed to slow down. The more devices you use at one time, the bigger your bandwidth needs to be.
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Determining what your download speed means

Up to

Ideal for up to 2-3 devices

  • Suitable for 1-2 people
  • Moderate Internet usage
  • Stream HD videos
Up to

Ideal for up to 6 devices

  • Suitable for 1-2 people
  • Moderate Internet browsing
  • Stream HD videos
Up to

Ideal for 10+ devices

  • Suitable for 4+ people
  • Heavy Internet usage
  • Stream 4k videos
  • Multiplayer gaming

Why is it important to run an Internet speed test?

Testing your Internet's speed has many benefits. If your Internet is running slower than usual, testing it can help you to identify the problem and the solution. Also, knowing your Internet speed can help save you money. If you are paying extra for speeds that you are unable to use or do not need, then you are essentially wasting money.

What does an Internet speed test cover?

During an Internet speed test, the test site will download files from a server to your computer, and upload data from your computer to a server as well. During the uploading and downloading process, the testing program will measure the download and upload speeds. The test site will also check other data points including:

● Transfer rates – Determines how quickly data is transferred between devices.
● Bits – Unit of measurement when measuring digital data. There are 1 billion bits in a gigabit and 1 million bits in a megabit.
● Bandwidth – a network's total capacity.
● Mbps – Megabits per second.
● Gbps – Gigabits per second.
● Kbps – Kilobits per second.
● Ping rate – Refers to the rate at which a signal is sent from a device to a server, and back to the same device.
● Throughput – Measures the amount of data that passes from one point to another.

What Internet speed do I need to enjoy my online activities?

Determining how much Internet speed you need will depend on how many people are using the Internet at one time, and what the Internet is being used for. For instance, if there are five or six people in your home who regularly stream movies from Netflix, download large files and play online games, then they may need anywhere from 100 Mbps to 300 Mbps. However, if you live alone or with one other person, and only use the Internet to check emails, surf the web and go on social media, then an Internet speed of 25 Mbps will probably suffice.

How to improve your Internet speed

If you have performed the Internet speed test and can't figure out why your Internet is still running slower than usual, there are a few things that you can try to get your Internet back up to a proper speed.

Move your router

Make sure that your Internet router is in a central area that can adequately reach all devices. Devices will pick up a poor WiFi signal if your router is tucked away in a closet or a remote corner of our home.

Clear the cache on your Internet browser

When you surf the web, many websites use cookies and other tracking devices to gather information about you to determine which advertisement may be relevant to you in the future. Over time, the cookies can accumulate quite a bit of data that can slow your Internet speed down. To clear the cache, go to the settings menu in your web browser and select "clear cache."

Choose Ethernet

WiFi is a very convenient option for households who are looking for an easy way to use multiple devices at once. However, WiFi is not always the fastest solution. If you are planning on watching data-heavy movies and videos on your TV or computer, then you may want to consider using an Ethernet cable in your device instead of connecting to WiFi.
Fidelity Communications Frequently Asked Questions
How fast is Fidelity Communications internet speed?
Fidelity Communications offers three different internet plans starting at 50 Mbps and getting as fast as 1,000 Mbps.
What is the fastest internet speed for Fidelity Communications?
Fidelity's fastest plan is the extreme internet package with speeds up to 1 Gig.
Does Fidelity Internet have data caps?
No; Fidelity does not have a monthly data cap. This means you won’t have to monitor total data usage, or worry about overage fees.
How can I improve my Fidelity internet speed?
Many users find they receive the fastest, most reliable speeds when connected directly to the internet through an Ethernet cable. For an improved WiFi connection, we recommend rebooting your modem and router, and placing your router in an open location in your home where the signal can travel more freely. You may also find internet speed improvement by minimizing the number of devices utilizing the WiFi at any given time. Turning off devices that aren’t currently in use can help to free up additional bandwidth for active tasks.

Learn About Fidelity Communications Internet

Fidelity Communications Internet provides a variety of features that you can tailor to your needs. Learn more about your options on the Fidelity Communications page.

Freedom to Surf

With Fidelity internet service, you don't have to worry about going over any data caps, giving you the freedom to easily stay connected.

Reliable Speed

With an average of 125 Mbps speeds in most areas, Fidelity internet allows you to surf and stream all you want at home.

Manage your Internet from Anywhere

The FidelityHOME Wifi App makes it easy to manage your wireless network, including blocking Internet access and setting parental controls, from anywhere.

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