PCS Internet Checklist: How to Stay Online During a Military Move

When your Permanent Change of Station (PCS) orders come in, everything moves fast. For active-duty service members and their families, a PCS means navigating a tight timeline, often with little time to spare for shipping household goods, arranging childcare, and setting up WiFi. Losing your Internet connection during the transition can disrupt work, virtual healthcare appointments, and access to other important tools like Military OneSource.

SmartMove makes it easier for military families to transfer or set up their Internet without the added stress. Keep reading as we walk you through how to stay connected during your PCS move, covering everything from portable WiFi and mobile hotspot options to self-installation kits and smart tips for avoiding service gaps in base housing, temporary quarters, or while traveling.

Start Planning Internet Service As Soon As Orders Arrive

Once your PCS orders are in place, Internet planning should be part of your checklist. Early preparation helps avoid delays, minimize downtime, and keep everyone connected, especially during such a hectic transition.

Check for Provider Availability at Your New Address

Before assuming that you can transfer your current Internet service provider, check availability at your new duty station. Providers vary by region and even by military base, so it’s possible your current plan won’t be an option.

If you can’t transfer your existing service or want to shop around, you can compare prices, bundling options, and speeds available from various providers in your region.

Schedule Your Installation Appointment in Advance

If you're relocating to a well-known CONUS (Continental United States) base or a large military community, Internet installation appointments can fill up quickly, especially during peak PCS season in the summer. Many providers near bases experience high demand, so it’s important to schedule your installation as early as possible to avoid gaps in service when you arrive.

For an OCONUS (outside of the Continental US) move, Internet access can vary widely depending on the country and base location. Some areas may have limited providers, longer wait times, or different types of infrastructure. Research your options early and, if possible, connect with others already stationed there to learn what to expect. Scheduling in advance is even more important when moving abroad, as lead times for installation may be significantly longer than in the U.S.

Transfer Service from One Provider to Another

If your current provider operates in both your current and new location, you may be able to simply transfer your Internet service instead of starting from scratch. Services, like those offered by SmartMove, can help guide you through the steps of a seamless military move.

Options to Stay Connected During the Transition

Even with the best planning, there may be a period between leaving your old home and getting settled in and connected at your new one where you’re without service. Fortunately, service members and military personnel have several temporary Internet options that can help bridge the gap.

Use a Mobile Hotspot as a Temporary Solution

Mobile hotspots are one of the easiest ways to create a private WiFi network when you’re on the go. You can use your smartphone’s built-in hotspot feature or invest in a standalone hotspot device that connects to cellular networks.

This option is especially helpful in the car, in hotels, or at temporary housing where the Internet may not be available or reliable. It’s a flexible solution that keeps you connected for work, school, or entertainment.

Select a Short-Term or Pay-As-You-Go Mobile Plan

If you’re stationed somewhere temporarily or waiting for military housing to open up, look into flexible data plans or prepaid mobile options. These are ideal for dependents or military spouses who need Internet access right away without committing to a long-term contract, so you can pause or cancel service when your situation changes.

Take Advantage of Self-Installation Options

Many providers now offer do-it-yourself installation kits that let you set up service without waiting for a technician. It’s fast, convenient, and ideal for families looking to get connected quickly.

If you already have equipment from your previous address and the same provider services your new location, installation can be as simple as plugging in your modem and router. You can also schedule a kit to arrive around your move-in date, allowing you to get online within minutes of arriving at your new home, no appointments or delays required.

Tips for Managing Internet Access During Temporary Stops

A PCS move often includes temporary layovers, such as hotels, base lodging, or short-term rentals that often come with unpredictable Internet quality. No matter your situation, there are tips to help you maintain access and avoid frustrating service gaps.

Have a Backup Plan for Hotel or Base Housing

Don’t assume all hotels or on-base housing offer reliable WiFi, even if their description says they do. Speeds can vary widely, and shared networks may be slow during peak hours when guests are all using the Internet at the same time.

Be sure to check reviews, confirm amenities, and ask for details on their network before booking. A mobile hotspot or pay-as-you-go plan can help fill the gap and ensure you don’t lose access to work, school, or important communication.

Use Public WiFi Safely

Public WiFi, like what you find at libraries, cafes, or temporary lodging, can be convenient, but it’s risky. If you need to use public networks:

• Protect your data by turning on a VPN (virtual private network).
• Avoid logging into sensitive accounts like banking or Defense Personal Property System (DPS) portals.
• Disable the auto-connect feature on your devices.

Your human resources and IT specialists within the Department of Defense also likely have resources and training to teach you how to keep your data safe when using the Internet outside of a secured office setting.

Download Before You Move

Before disconnecting at your current location, make sure to download important files, as well as entertainment for kids, documents for DFAS or PCS entitlements, and any work-related materials you’ll need on the road. You never know when you’ll hit a WiFi dead zone.

Common PCS Internet Mistakes to Avoid

A Permanent Change of Station comes with a lot of moving parts, and Internet service can easily slip through the cracks. Avoiding a few common mistakes can save you time, stress, and even money.

Waiting Too Long to Schedule Setup

Don’t wait until you arrive at your new location to set up Internet service. Many installation windows will already be filled, especially near large bases or during high-volume U.S. Department of Defense (DoD) moving seasons. If you wait until the last minute to arrange installation, you may be stuck without Internet for several days or longer after arriving.

Assuming You Can Keep Your Current Plan

Don’t assume you can transfer your existing plan before moving. Many bases and surrounding communities are served by specific regional providers. Be sure to check coverage at your new address using a tool like SmartMove’s to explore options in advance.

Forgetting to Factor in Transfer or Cancellation Fees

Some providers charge fees to cancel or move a service, but many waive these fees for active-duty military personnel. Before canceling or switching plans, contact your provider’s customer service team to explain your PCS orders and explore available discounts or exemptions.

Be sure to ask in advance and reference protections under the Servicemembers Civil Relief Act if needed. You might also be able to suspend or cancel your Internet service during military deployment.

How SmartMove Makes Transitions Seamless

Instead of juggling multiple websites, service calls, or unclear availability, SmartMove helps you compare providers, start or transfer service, and even bundle mobile and home Internet all in one place.

Enter Your New Address to View Provider Options

Not sure which Internet providers serve your new base or neighborhood? Start by entering your new address. SmartMove will show you exactly which service providers are available at your new duty station, eliminating the guesswork and the need for endless phone calls.

You can also check out SmartMove’s Cable Movers Guide for more relocation tips.

Automatically Start or Transfer Service When You Schedule Your Move

SmartMove lets you set up your Internet before your family members and household goods even arrive. Whether you're transferring service or starting fresh, you can get connected quickly and even bundle Internet, TV, and mobile service to simplify your setup and billing.

Get started by taking SmartMove's Internet Speed Quiz to find the best plan for your needs and explore streaming providers to match your entertainment habits.