Cox Installation Guide

Installing Cox Internet is easier than ever with Cox's Easy Connect self-installation kits. With these kits, you can install Cox Internet in under 30 minutes.

Start enjoying your new services sooner with Easy Connect. It’s a simple, convenient approach to self-installation.

Get Connected at Your Convenience

Once you choose your preferred Internet package and purchase your service, you have the two options for installing your Cox Internet and/or TV service: Cox Easy Connect or Cox Pro Connect.

Keep reading to get connected to your Cox services.

Connect with Cox

Cox Easy Connect

lets you set up your new services on your own, at your convenience with our full support via app. Even better, it's totally free.

Cox Pro Connect

requires you to schedule a technician to come to your home and install your service. There is a charge associated with this option.

Cox App download

Complete your install & manage your account

Use the Cox App to easily install your new equipment, and then manage your bill, view your data usage, get service support with SmartHelp or message an agent with 24/7 support.

We also recommend checking your speed using SmartMove's Cox Speed Test. This will help you identify any issues. If your speed is significantly lower than advertised, be sure to reach out to support.

Easy connect setup

How to self-install your gateway

Getting your WiFi up and running with your new gateway device is easy. Start the setup right from your mobile device.

Have you downloaded the Cox app? If not, do that now.
With your Easy Connect kit, Cox provides everything needed to complete your install, including a coax cable, power cord, Ethernet cable, and your gateway device.
In the Cox app, use your Cox user ID and password to sign in.
At the top of the Home tab, click the Start Easy Connect message to begin the onscreen instructions. An Easy Connect install takes about 10-30 minutes to complete. Oliver, our virtual assistant, is available to help with any questions along the way.

Plus: Did you know that you can manage your new WiFi service? Download the Panoramic Wifi app for more information.

Choose pickup or delivery

Your Easy Connect kit has everything you need to self-install your services. We can ship your kit to you or you can pick it up at one of our stores.

Save time

No need to wait for a technician. With Easy Connect, you can set up your services anytime, anywhere in your home (we’ll provide tips on equipment placement).

Reach out, we'll be there

If you need anything during your installation, feel free to visit our support page, chat with us online or call tech support.

Activating your Cox account

The final step is to activate your Cox account.

If you experience an error, issue or equipment malfunction, you can reach out to Cox Communications using any of the following methods:

Call 1-800-234-3993
Online chat
Local store finder

Cox Installation Guide Frequently Asked Questions

Find answers to your frequently asked questions about Cox Cable and Internet.

Can I get Cox Internet and TV Services in my area?

Cox Communications is a cable and internet service provider (ISP) that serves Arkansas, Arizona, California, Connecticut, Florida, Georgia, Iowa, Idaho, Kansas, Louisiana, Massachusetts, Missouri, North Carolina, Nebraska, Nevada, Ohio, Oklahoma, Rhode Island, and Virginia.

What is the Cox Communications customer service number?

To reach Cox Communications, you can call their toll-free number: (800) 234-3993. They can answer all your questions about Cox high-speed internet access, cable issues, and even activation of a new phone service.

How fast are Cox Internet speeds?

Cox offers Gig download speeds everywhere.* Cox Internet download speeds go up to 2 Gbps (2,000 Mbps) in select locations. Choose a plan that fits your needs or check out our gigabit Internet.

*In Cox serviceable areas only. Speeds vary and are not guaranteed.

How can I get help with Cox self-installation?

The best way to get assistance with self-installing Cox Internet and cable TV is to call customer support at (800) 234-3993. Their tech support team will be happy to assist with troubleshooting and resolving any issues you may encounter.