Cox is now Spectrum. Here's the guide to Internet & Phone Packages near you.

You can learn more about how Spectrum's Fiber-Broadband Network, the most expansive and reliable in the U.S., will impact new and current customers here: https://www.cox.com/residential/cox-is-now-spectrum.html

If you used Cox's service, your login and online account details will remain the same until further notice.

You can call 800-234-3993 or contact customer service online here.

Yes, unless you upgrade or change your Internet, TV, Mobile, and/or Home Phone service, it will continue to work as it does today with no interruptions. 

No. 1,000 Mbps and 1 GIG, or 1 Gbps, denote the same Internet speed, just in different units of measurement. Both Gbps and Mbps are measurements of data transfer or, in other words, Internet speed. Mbps stands for megabits per second. Gbps stands for gigabits per second. 1 Gbps, or 1 GIG, is equal to 1,000 Mbps.

5G stands for “fifth generation,” the most recent version of cellular/mobile technology. Although 5G is a mobile/cellular technology, it can also be used to deliver Internet service to a residence. 5G home Internet uses nearby cellular towers to send a signal to the modem/router in your home. The speed and reliability of that signal can be severely degraded by several factors, from how far it needs to travel to reach your home to objects that might stand in the way — think trees, buildings and even windows.

In comparison, Spectrum's reliable, fiber-powered broadband network can deliver Internet speeds that are even faster than 5G providers.

Note: 5G is different than 5 Gbps (5 gigabits per second, which is an Internet speed) and 5 GHz (a setting you might see on your WiFi router). Spectrum Internet is powered by fiber and connected to the premises via coaxial cable.

No, you don’t need to change your equipment right now. If you’re a current Cox customer, your Panoramic WiFi gateway and Contour TV box will continue working. There’s nothing you need to do at the moment to keep your service running as normal. If you’re a new customer who just received your Cox gateway, just follow our DIY self-install guide as usual.

If you decide to move from your Cox package to one of Spectrum’s plans, you’ll get all new hardware. Spectrum will ship you a Spectrum Express Connect Kit, which has everything you need to self-install, including a standalone modem and separate WiFi router. This will be different from your Cox setup, which was likely an all-in-one gateway. The setup process, however, shouldn’t be more complicated. Read through our Spectrum self-installation guide before you get started so you’re prepared for the swap.

Yes, you can use the wiring from your Cox setup to hook up your new Spectrum equipment. The coaxial outlets and splitters work the same with Spectrum’s hardware as they do with Cox’s. If you’re replacing a Cox modem with a Spectrum modem, simply unplug the coax cable from the back of the old one and screw it into the new one, and you should be good to go.

The activation process for Spectrum is slightly different from the process for Cox. As a Cox customer, you’re used to activating service through the Cox app or on their website. Spectrum has its own Self-Install Portal on the My Spectrum app, and you must use this to launch your service. Once you’re ready to activate, navigate to the Spectrum activation URL and create or log in to your account. Bookmark the site and download the app so you have quick access to your account, troubleshooting tips, and customer support whenever you need it.

Return your old Cox equipment ASAP. If you switch to Spectrum and get new hardware, your old rented Cox equipment must go back in order to avoid unreturned equipment fees. Drop it off at a local Spectrum retail store or use a designated shipping partner, and make sure you hang onto your receipt. Exchanging equipment can be a hassle, but there is a silver lining: under the merger agreement, Spectrum has waived equipment exchange fees for their residential cable customers, so the swap itself won’t cost you anything.

No, your bill should stay the same for now, unless you opt to change to a Spectrum plan on a different tier than your current Cox plan. Otherwise, you can expect the same monthly price, same payment method, and same due date that you're used to. Any promotions, discounts, or contract terms you already have with Cox will carry over and be honored under your current agreement.

Once Spectrum’s full lineup of services rolls out in your area, you’ll have the option to switch if there’s a Spectrum plan that better meets your needs. This doesn’t necessarily guarantee a better price, but you always have the choice to change to a more desirable Spectrum plan if and when they’re available.

You’ll pay your Cox bill the same way you always have. Autopay and billing will continue unless you decide to move to a Spectrum plan. If you switch over, you’ll set up a brand new account through the My Spectrum app and can pay there.

This depends on whether or not you’re going to switch to a Spectrum plan or stay on your current Cox plan. If you’re sticking with what you’ve got, your Panoramic WiFi gateway and Contour TV box will keep working just as they are. If you make the move to Spectrum, you’ll receive new hardware, and your Cox items will need to be returned.

Nothing will happen to your email address unless you decide to switch over to a Spectrum plan. In the meantime, your email address and account details all stay the same.

You likely won’t see a change in channel lineup unless you switch from Cox to a Spectrum plan. The decision is yours, and you’ll have an opportunity to review channel lineups and offerings before you make a change.

Support contact numbers are going to be shifting over to Spectrum as the transition rolls out, but you can continue to use your app (now the Cox App by Spectrum) to chat with Oliver, a 24/7 virtual assistant, troubleshoot issues, or connect with a live agent.