About Us

Xfinity Installation Guide

Installation Guide

Our Installation Guide

Moving can be stressful enough without having to worry about your Internet and TV service. Xfinity makes the installation process as easy as possible! This handy guide will have you streaming and browsing in no time with your new Xfinity internet service.

To get started, first check to see if the service is available in the area you are moving to. Once you've determined that service is available, you have the option to set up your equipment yourself or schedule installation with a technician.

A woman sits in a window seat while holding her laptop and cell phone

Professional Installation vs. self-installation

Even if you're not a tech-savvy person, the self-installation process through Xfinity is simple and straightforward. Self-installation allows you to install Xfinity at any time, day or night, without scheduling an appointment. Meanwhile, technicians will usually set installation appointments within a two to four hour window.

Your self-installation kit

Technician holding modem

If you're self-installing, you will need to place an order with Xfinity to have the Getting Started Kit shipped to your address or the nearest Xfinity Store. This can be done when you order your service, or you can contact customer service to place your order. 

Bundle of multicolored cables

Your Xfinity Internet Getting Started Kit will include:

The kit comes complete with:

  • An Xfinity envelope containing the Comcast Customer Privacy Notice and Agreement for Residential Services
  • A Getting Started Guide
  • A coax cable
  • A power cord

How to self-install Xfinity Internet

Xfinity Internet offers easy-to-follow videos for new users. After you have verified that your Getting Started Kit contains all the items listed above, you can proceed with the installation using he below video guides to set up, connect and activate your service.

  • If you’re using an Xfinity Gateway, follow this video guide.
  • If you don’t have an Xfinity Gateway or if your service includes Xfinity Voice, follow this video guide.

How to self-install Xfinity Internet

As with the Xfinity Internet Getting Started Kit, you can self-install your TV service by ordering equipment and following the installation process. Simple Getting Started Guides for our TV offerings are available here.

What if I can’t install Xfinity WiFi myself?

Sometimes, you cannot complete the installation yourself. Regardless of the reason, there are a few options available to you.

1 Set an appointment

You can "set an appointment" through customer service when you order your installation. You will be given an appointment on a first-available basis.

2 Technician support

Your technician will schedule your appointment in a window of two to four hours. Though the customer service representative will try to schedule the best they can, they cannot foresee unexpected circumstances that might delay the technician. If your house ha not previously been wired, the installation process can take up to four hours.

If your house has not previously been wired, the installation process could take up to four hours.

3 Be prepared

To expedite installation, it is best to prepare:

  • Have computers, TVs, etc. available at the time of installation.
  • Allow access to existing cable outlets or know where you want them installed.
  • Make sure all pets are secured.

The bottom line

Xfinity has optimized self-installation with an all-encompassing kit, easy-to-follow instructions, and technical help when needed. Though professional technicians are available for installation, self-installation is easy and can be done on your own time.

Xfinity Installation Guide Frequently Asked Questions
Find answers to your frequently asked questions about Xfinity Cable and Internet.
Can I get Xfinity in my area?
Xfinity Internet is available in 42 states. Check if it's available near you.
What is the Xfinity customer service number?
To reach Xfinity, you can call their toll-free number: 1-800-XFINITY (1-800-934-6489). They can answer all your questions about high-speed internet access, Xfinity Mobile, TV, and more.
How fast are Xfinity Internet speeds?
Xfinity's fastest and best internet service offers speeds up to 1200 mbps.
How can I get help with Xfinity self-installation?
Visit www.xfinity.com/selfinstall for more information on the self installation process. You can speak to a customer service representative by going to www.xfinity.com/support/contact-us and opening a chat, or by calling 1-800-XFINITY (800-934-6489). They can help with troubleshooting and addressing any other issues with your internet connection.