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Getting started with Optimum TV & Internet

This guide includes information about using the self-installation kit, setting up Optimum Internet, and tips to help you decide between buying and renting equipment. Follow these steps and complete the simple activation process without the hassle of in-person installation.

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Ways to Install Optimum TV & Internet

There are two simple ways to install your Optimum Internet:
 
  • Call an Optimum technician to set things up for you or use Optimum’s simple-to-use self-installation guide to get connected on your own.
  • Find additional helpful setup videos at on Optimum's YouTube page.

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Pros and Cons of Self-Install for Optimum

Our step-by-step guide is quick and straightforward. You can contact Optimum’s help desk for assistance. Additionally, there is a comprehensive checklist and instruction manual in the box.

Pros of self-installation:

  • Equipment is delivered to your home
  • Less time-consuming
  • No installation charges

Cons of self-installation:

  • You may require more assistance
  • More time-consuming
  • Assistance is only limited to phone or chat
  • Your home may not be eligible

How to Use Optimum Self-install Kit

The self-installation kit consists of the following components:

  • Self-install guide Gateway
  • Power cord Coaxial cable
  • Ethernet cable
  • Coaxial cable splitter (if requested)

Optimum Self-Installation Guide in a box

How to Self-Install Optimum Internet and Wi-Fi

Self-installing your Optimum Internet and WiFi is simple because of the self-install kit and our self-installation guide.

1 Connect Gateway

  • Connect your coaxial cable to the cable outlet and make sure the other end is disconnected.
  • Connect the open end of your coaxial cable to the back of your new Gateway.
  • Plug your Gateways power cord into the back of the Gateway, and then plug the other end of the power cord into an electrical wall outlet.
  • See the Gateway power up. This may take up to 15 minutes.

2 Connect Gateway to Computer

Take one end of the Ethernet cable provided and plug it into the yellow port on your gateway, then connect the other end to your computer’s Ethernet port.

3 Activate Gateway Online

  • Open a web browser and go to install.optimum.com.
  • Have your 13-digit account number ready to register online, which you can find in any of these places: Optimum bill, Packing slip, or Optimum store receipt.
  • If you’re an Optimum TV customer, find your account number on Explore Optimum found on Channel 900.
  • Follow the on-screen instructions to complete the Gateway registration process. This process may take a few minutes.

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How to Set up Your Wireless Network

Connecting to your wireless network is stress-free. Once you activate your equipment (Gateway and Wireless Router) follow these steps.

1 Locate Your Wi-Fi Name and Password

  • Locate your in-home Wi-Fi network name and password. You’ll find the Wi-Fi network name, also known as an SSID, and password/pin on the back of your router.
  • If you’re replacing an existing router, it’s recommended you use your current Wi-Fi network name and password/pin to keep your devices connected automatically.

2 Connect Device to Your Wireless Router

  • To connect to the Internet, go to the Wi-Fi settings on your computer or device, select from the list the default Wi-Fi network name found on the label of your new router and then enter your password/pin.
  • Close any pop-up windows if they appear.

3 Optimize your Wi-Fi Network

  • Open your web browser and go to optimum.net/router and follow the on-screen instructions to set up or reconnect your wireless network.
  • Write your Wi-Fi network name and password/pin down and keep it in a safe place for easy reference.
  • You’re now connected to the Internet.

How to Self-Install Optimum Cable TV

The cable TV self-installation kit from Optimum provides everything you need to set up your cable TV connection anytime. Plus, you’ll get access to Optimum’s technical support. Get started with these two basic steps:

1 Connecting your Optimum Receiver

  • Connect one end of the coaxial cable to the receiver and the other to the cable outlet.
  • Connect the HDMI cable to the receiver and the other to your TV set.
  • Connect the power cord to the receiver and plug it into the electrical outlet.
  • The receiver will turn on once it receives power.
  • Put the batteries inside the remote control.
  • Turn on the TV and press the INPUT or SOURCE button on the remote control to choose the HDMI source.
  • The receiver will start downloading the latest firmware automatically.
  • Wait a few minutes for the download to finish.

2 Activating your Optimum Receiver

  • Log on to selfinstall.optimum.net from your laptop, phone, or tablet.
  • Follow the provided instructions to quickly activate your Optimum Receiver.
Optimum Cable Installation Guide Frequently Asked Questions
Is Optimum available where I live?
Optimum offers service across 21 states. See if Optimum is available in your city here.
How do I get help from Optimum?
Optimum offers 24/7 customer support. Visit optimum.com/contact-us.
What is an Optimum Smart Router?
A smart router is provided to Optimum Internet customers who have leased an Optimum Gateway. It’s a home networking router that helps you manage your router settings from anywhere.
Should I buy my own Gateway for Optimum?

You can use your own Gateway with Optimum or buy one. A Gateway will allow you to experience the high-speed Optimum Internet as promised.

Does Optimum offer new customer deals?

Visit Optimum.com to explore our latest offers.