Optimum TV & Internet Installation Guide

Installation Guide

Optimum Installation Guide Overview

If you’ve recently signed up for your Optimum Internet, you’ll need to install and set up your services using the Optimum self-installation kit.

This guide includes information about using the self-installation kit, setting up Optimum Internet, and tips to help you decide between buying and renting equipment. Follow these steps and complete the simple activation process without the hassle of in-person installation.

Ways to Install TV & Internet from Optimum

Find our simple setup guide and videos on Optimum’s website. There are two ways to install your Optimum Internet connection:

Call an Optimum technician to install your connection
Use the self-installation guide to install the connection

If you select the first option, a technician will complete the installation process for you. If you choose the second option, you can easily install your connection by following our guide.

Pros and Cons of Self-Install for Optimum

Our step-by-step guide is quick and straightforward. You can contact Optimum’s help desk for assistance. Additionally, there is a comprehensive checklist and instruction manual in the box.

Pros of self-installation:

Equipment is delivered to your home
Less time-consuming
No installation charges

Cons of self-installation:

You may require more assistance
More time-consuming
Assistance is only limited to phone or chat
Your home may not be eligible

How to Use Optimum Self-install Kit

The kit includes all devices needed to install your Optimum Internet and requires introductory technical knowledge.

What Does the Self-Install Internet Kit Include?

The self-installation kit consists of the following components:

Self-install guide
Gateway
Power cord
Coaxial cable
Ethernet cable
Coaxial cable splitter (if requested)

How to Self-Install Optimum Internet and Wi-Fi

Self-installing your Optimum Internet and WiFi is simple because of the self-install kit and our self-installation guide.

Connect Modem
Connect Modem to Computer or Wi-Fi Router
Activate Modem Online

1 Connect Modem

Connect your coaxial cable to the cable outlet and ensure the other end isn’t connected to anything.
Connect the open end of your coaxial cable to the back of your new modem.
Plug your modem’s power cord into the back of the modem, and then plug the other end of the power cord into an electrical wall outlet.
The modem will turn on; wait for the light marked ‘Online’ to turn from flashing to solid.
This may take up to 10 minutes.
You’ll know your modem is ready when four lights turn green and a fifth light begins flashing amber. This may take a few minutes. Once this lighting sequence occurs, you’re ready to move on to the next step.

2 Connect Modem to Computer or Wi-Fi Router

Take one end of the Ethernet cable provided and plug it into the yellow port on your modem, then connect the other end to your computer’s Ethernet port.
If you’re using a Wi-Fi router, connect the other end of the Ethernet cable to your wireless router.

3 Activate Modem Online

Open a web browser and go to install.optimum.com.
You’ll need your 13-digit account number to register online, which you can find in any of these places: Optimum bill, Packing slip, or Optimum store receipt.
If you’re an Optimum TV customer you can also find your account number on Explore Optimum on Channel 900.
Follow the on-screen instructions to complete the modem registration process. This process may take a few minutes.

How to Self-Install Optimum Cable TV

The cable TV self-installation kit from Optimum brings you everything you require for setting up your cable TV connection. You won’t even have to wait for a technician to come and install it. With the self-installation kit, you can set up your services at any time. Plus, you also have Optimum’s technical support for assistance. Since the Optimum cable TV self-installation kit comes with its own equipment, you just have to follow two basic steps:

Connecting your Optimum Receiver
Activating your Optimum Receiver

1 Connecting your Optimum Receiver

Connect one end of the coaxial cable to the receiver and the other to the cable outlet.
Connect the HDMI cable to the receiver and the other to your TV set.
Connect the power cord to the receiver and plug it into the electrical outlet.
The receiver will turn on once it receives power.
Put the batteries inside the remote control.
Turn on the TV and press the INPUT or SOURCE button on the remote control to choose the HDMI source.
The receiver will start downloading the latest firmware automatically.
Wait a few minutes for the download to finish.

2 Activating your Optimum Receiver

Log on to selfinstall.optimum.net from your laptop, phone, or tablet.
Follow the provided instructions to quickly activate your Optimum Receiver.

How to Set up Your Wireless Network

Connecting to your wireless network is stress-free. Once you activate your equipment (Gateway and Wireless Router) follow these steps.

Locate Your Wi-Fi Name and Password
Connect Device to Your Wireless Router
Optimize your Wi-Fi Network

1 Locate Your Wi-Fi Name and Password

Locate your in-home Wi-Fi network name and password. You’ll find the Wi-Fi network name, also known as an SSID, and password/pin on the back of your router.
If you’re replacing an existing router, it’s recommended you use your current Wi-Fi network name and password/pin to keep your devices connected automatically.

2 Connect Device to Your Wireless Router

To connect to the Internet, go to the Wi-Fi settings on your computer or device, select from the list the default Wi-Fi network name found on the label of your new router and then enter your password/pin.
Close any pop-up windows if they appear.

3 Optimize your Wi-Fi Network

Open your web browser and go to optimum.net/router and follow the on-screen instructions to set up or reconnect your wireless network.
Make sure to write your Wi-Fi network name and password/pin down and keep it in a safe place for easy reference.
You’re now connected to the Internet.

Optimum Cable Installation Guide Frequently Asked Questions

Find answers to your frequently asked questions about Optimum Cable and Internet.

How can I find out if Optimum is available in my area?

Optimum has services in New York, New Jersey, Connecticut, and Pennsylvania. If you are moving here, you can fill out the form on this link.

How can I get in touch with Optimum?

You can reach out to Optimum’s customer service department by calling +1-866-218-3259.

What is an Optimum Smart Router?

A smart router is provided to Optimum Online customers who have leased an Optimum modem. It’s a home networking router that helps you manage your router settings from anywhere.

Should I buy my own modem for Optimum?

You can use your own modem with Optimum, or you can buy it if you don’t have one. It’ll help you receive the high-speed Optimum Internet that’s promised by them. You also have the option of buying or renting the Optimum Internet modem.

Does Optimum offer new customer deals?

Free installation: If you order online, Optimum will waive the installation fee for select packages and bundles.
Pop-up deals: When you click on Optimum’s site, a page will appear offering $10 off your first monthly payment if you enter your email address and order online.