GUIDE TO COX — NOW SPECTRUM — TV, INTERNET & PHONE PACKAGES NEAR YOU

You can learn more about how Spectrum's Fiber-Broadband Network, the most expansive and reliable in the U.S., will impact new and current customers here: https://www.cox.com/residential/cox-is-now-spectrum.html

If you used Cox's service, your login and online account details will remain the same until further notice.

You can call 800-234-3993 or contact customer service online here.

Yes, unless you upgrade or change your Internet, TV, Mobile, and/or Home Phone service, it will continue to work as it does today with no interruptions. 

No. 1,000 Mbps and 1 GIG, or 1 Gbps, denote the same Internet speed, just in different units of measurement. Both Gbps and Mbps are measurements of data transfer or, in other words, Internet speed. Mbps stands for megabits per second. Gbps stands for gigabits per second. 1 Gbps, or 1 GIG, is equal to 1,000 Mbps.

5G stands for “fifth generation,” the most recent version of cellular/mobile technology. Although 5G is a mobile/cellular technology, it can also be used to deliver Internet service to a residence. 5G home Internet uses nearby cellular towers to send a signal to the modem/router in your home. The speed and reliability of that signal can be severely degraded by several factors, from how far it needs to travel to reach your home to objects that might stand in the way — think trees, buildings and even windows.

In comparison, Spectrum's reliable, fiber-powered broadband network can deliver Internet speeds that are even faster than 5G providers.

Note: 5G is different than 5 Gbps (5 gigabits per second, which is an Internet speed) and 5 GHz (a setting you might see on your WiFi router). Spectrum Internet is powered by fiber and connected to the premises via coaxial cable.