Suddenlink Cable TV and Internet

Installation Guide

Suddenlink Installation Guide Overview

If you’ve recently moved to a new home, perhaps you’re looking to get a brand new cable TV and Internet connection. You've chosen an internet plan and have your account information, but now it's time to get connected and enjoy those fast download speeds. And if you’re interested in self-installing your service with your new internet service provider (or ISP), Suddenlink by Altice USA has got an easy-to-use self-install kit that makes installation a breeze. All you need to do is plug in a few things and log in with your devices for seamless Internet access.

With our Suddenlink self-installation guide, you can learn how to install and use cable TV, Internet, and Wi-Fi. The guide includes steps on how to use the self-install kit and decide whether to rent or purchase equipment.

Ways to Install TV & Internet from Suddenlink

There's more than one way to go about installing your cable TV and Internet services. With our handy guide and Suddenlink’s tutorial videos online, setting up a new Internet and cable TV connection is simple and easy.

There are two options available depending on your preference such as:

Call in a Suddenlink Communications technician
Self-Install Suddenlink Cable and Internet at home

You can have a technician visit your home and complete a professional installation. However, you can also opt for self-installation if you’re avoiding meeting people due to the ongoing pandemic.

Pros and Cons of Self-Install for Suddenlink

Don't fret when you hear "self-installation" for your new cable TV and Internet. The entire process is easy to follow, free from complicated procedures, does not require special wiring, and Suddenlink’s help desk and customer support is only a few taps or a phone call away to assist you. That's not all, Suddenlink also includes a detailed checklist and instruction manual in the box for all the items that come with the new connection.

Self-installing cable TV and the Internet may seem complicated but with the right information and guidance, you'll save time with a simple process. If you're still struggling to decide whether to opt for self-install or reach out to the experts, here's a list of pros and cons to help you make an informed decision.

Pros of Self-Installation:

Get all equipment delivered to your doorstep
Limit people coming into your home
No extra installation charges
Reduce any other costs and fees
Self-install the Suddenlink modem and activate your account whenever it fits your schedule

Cons of Self-Installation:

In some cases, a home may not be eligible for self-installation
May require additional technical expertise
Not much professional assistance available
In-person troubleshoot may be required
Having a professional set up your modem and home network ensures the work will be right the first time.

How to Use Suddenlink Self-Install Kit

You'll need a little tech knowledge to get started. It's not rocket science and you will have the self-installation kit in hand already. In case you haven't received your kit, you can request to sign up for one to be delivered through the mail. The self-install kit will include all the necessary equipment and cables needed to set up your cable TV and Internet services.

What Does the Self-Install Internet Kit Include?

The kit comes complete with:

Instruction manual
Cable Modem
Coaxial Cable
Ethernet cable
2-way Coax cable splitter
Power adapter

How to Self-Install Suddenlink Internet and Wi-Fi

Self-installing your Suddenlink Internet and Wi-Fi is a piece of cake. Read on how to install new Internet and Wi-Fi when you move homes or change your Internet connection.

Connect Modem
Connect Modem to Computer or Wi-Fi Router
Activate Modem Online

1 Connect Modem

Connect one end of the coax cable to the wall outlet and the other to the port that says “cable in” on the back of the modem.
Connect the power cable to the modem and an electric outlet.
Wait for the Online light on the device to go from flashing/blinking to solid. You might need to wait a few minutes for the blinking light to turn solid.
In case your modem needs an update, it could take up to 10 minutes before the light stops flashing.

2 Connect Modem to Computer or Wi-Fi Router

Connect the Ethernet cable from the modem to your computer or the router port labeled “WAN” or “Internet”.
Verify that the modem has connected to the High-Speed Internet network by observing that the online LED light is solid.

3 Activate Modem Online

With the LED light on the modem turned on and the computer powered up, you can now activate your Suddenlink account.
Open your web browser. This will automatically direct you to the Suddenlink welcome page, which will prompt you for your sixteen-digit account number.
Enter your account number and click “Continue.”
Confirm your other contact information. If correct, click “Yes.”
Suddenlink will run a test on your cable lines to assess signal strength.
Once it finishes, a “Terms of Service” page appears. Click “Agree” to continue.
The next screen shows a transaction number. Save it for your records.
Wait five minutes, then restart the computer, the modem, and the router.

How to Self-Install Suddenlink Cable TV

The Suddenlink cable TV installation kit has everything you need to get up and running. No need to wait for a technician to visit and set the services. Use the self-install kit to set up services anytime anywhere at home. If you need assistance during the installation feel free to get in touch online or call tech support for help.The Suddenlink cable TV self-install kit comes with its equipment. All you need to do is follow these steps:

Connect your Suddenlink Receiver
Activate your Suddenlink Receiver

1 Connect your Suddenlink Receiver

Connect your coax cable to the receiver and the other end to the cable outlet.
Connect the HDMI cable to the receiver and the other end to your TV.
Connect the power cord to the receiver and the electrical power outlet.
Once connected, the receiver will turn on automatically.
Insert batteries into the remote control.
Turn on your TV and select the HDMI source using either INPUT or SOURCE on the remote control.
The receiver will begin downloading the latest firmware update automatically.

2 Activate your Suddenlink Receiver

To activate your Suddenlink Receiver, visit the Modem Self-Install here.
Follow the easy step-by-step instructions to set up and activate the modem on your Suddenlink account.

Watch This Video About Getting Started

How to Set up Your Wireless Network

After you activate your equipment (Modem and Wireless Router), follow these four steps to set up your wireless network.

Log into Your Modem
Verify Your Settings
Change Your Password
Connect Your Device to the Wi-Fi Network

1 Log into Your Modem

Launch the web browser. On the address line, type 192.168.0.1, and hit enter.
At the Login Screen:
– Enter your Username: cusadmin (default username)
– Enter your Password: password (default password)
– Click Apply to login.

2 Verify Your Settings

Log into the modem.
On the Home screen, you’ll have a summary of the settings needed to be verified.
– SSID = suddenlink.net-xxxx (x’s represent last 4 of RF Cable MAC Address)
– Channel Being Used = Auto
– Security Mode = WPA/WPA2-PSK
– Encryption Algorithm = TKIP/AES
– Pre-shared key = number automatically generated

3 Change Your Password

Click on Change Password.
Enter your old password in the space indicated (in lowercase).
Enter your new password (of your choice), in the space indicated.
Enter the new password in the Repeat Password box.
Click Set.

4 Connect Your Device to the Wi-Fi Network

On your computer and other wireless-enabled devices, find the new network you set up and connect to the network.

Renting vs. Buying Equipment for Suddenlink

When you sign up for Suddenlink services, you can choose to rent equipment or buy your modem, router, or a modem/router combo pack. If you already have a modem, make sure it's compatible with Suddenlink. Here’s a breakdown of costs when renting equipment from Suddenlink:

Device	Fee
TV receiver with DVR and remote	$17 per month
Self-Install Kit	Included
Modem equipment rental	$10 per month
Wireless router	$10 per month
Activation fee	$40 (one time)
Unreturned Internet equipment	$150
Unreturned DVR receiver	$345

Suddenlink Installation Guide Frequently Asked Questions

Find answers to your frequently asked questions about Suddenlink Cable and Internet.

What if I run into issues during a self-install?

If you happen to run into a problem, Suddenlink’s support team is just a phone call away to help you troubleshoot.

Is Suddenlink satellite or cable?

Suddenlink provides cable TV and Internet to serviceable areas. Select locations can get speeds up to 1,000 Mbps using a hybrid network that uses a cable connection to deliver service from the provider to neighborhoods and then a fiber network from neighborhoods to specific households.

What type of service does Suddenlink offer?

Suddenlink offers high-speed Internet, TV, and home phone services to a select number of U.S. states located primarily in the southeast and southwestern regions.

Does Suddenlink do a credit check?

Suddenlink does not require a credit check, but a deposit might be required. Any previous customers in good standing can sign up for service without a credit check or deposit. New customers might need to provide additional info or be subject to a deposit.

How do I contact Suddenlink?

Suddenlink offers multiple avenues to get in touch with its support team. You can participate in an online chat, email, visit a local office, or call 1-877-794-2724 to speak with an agent.

What Web browsers does Suddenlink support?

Suddenlink Internet provides a customized version of Microsoft Internet Explorer. Customers may use any Web browser they choose although Suddenlink Internet does not offer any technical support for any other browsers. Customers may, however, contact the creators of specific browsers for support.