Xtream Powered By Mediacom

Installation Guide

Xtream by Mediacom Installation Options

Have you recently qualified or signed up for an upgrade or change to your service? While new customers can call a technician for installation support, Xtream powered by Mediacom also makes it easier than ever to self-install your own services if you're an existing customer. Offering live support, how-to videos, and other resources, Xtream is here to help get you connected to friends, family, and entertainment in no time.

If you qualify for self-installation, Mediacom will mail your kit once you upgrade or change your Xtream services, which will provide you with all of the equipment and instructions needed to set up your service. You can also often pick up a kit at a store near you.

Whether you're installing yourself or need assistance, you can explore all the installation support Mediacom offers here.

Renting vs. Buying Equipment from Xtream

Xtream Internet service requires a DOCSIS 3.1 modem (or higher). If you are tech-savvy, you may want to buy or use your own (click here for a list of supported retail modems). However, you can rent one from Mediacom for $15 per month. If your rented equipment stops working, Mediacom will typically replace it free of charge. Additionally, if or when the rented modem and router become obsolete, they will upgrade your equipment at no additional charge.

Device	Fee
Modem	$10-15 per month

Mediacom Installation Guide Frequently Asked Questions

Find answers to your frequently asked questions about XTream Cable and Internet.

Can I get Mediacom in my area?

Mediacom is available in parts of each of the following states: Alabama, Arizona, California, Delaware, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, Mississippi, Missouri, Minnesota, North Carolina, Ohio, South Dakota, Tennessee, Virginia, & Wisconsin.

Who can I call if I have questions? What is the Xtream, powered by Mediacom customer service number?

The Xtream, powered by Mediacom, customer service team is at the ready with guidance and answers to any of your bill or service questions. You can reach them 24 hours a day, 7 days a week at 1-855-633-4226.

How long does it take Mediacom to complete an installation?

Mediacom can schedule a standard installation typically within 3-5 business days of your service inquiry. If you choose to self-install following the steps above, you will receive your equipment in the mail or potentially have the opportunity to pick it up in a store near you.

How can I get help with self-installation?

You can reference Xtream's answer center for support and self-installation help here.

Do I need any special equipment?

Xtream provides access to the internet through a certified modem. The path and cost of renting or buying the equipment needed is provided through Xtream.