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Xtream Powered by Mediacom Internet & WiFi

Installation Guide

Your Guide to Self-Installing Mediacom’s Xtream Internet | SmartMove

Installing high-quality Internet is a top priority for many homeowners. Whether you’re moving into a new home or if you're looking to switch providers, we have all the details you need to know about the Xtream by Mediacom installation process.

In this guide, we'll explain:
  • How to use the Xtream Self-Installation Kit.
  • Buying vs  renting modem equipment.
  • The pros and cons of self-installation.
  • And more!

Pros and Cons of Self-Installation for Xtream Internet & TiVo

Have you recently qualified or signed up for an upgrade or change to your service? While it's common to call a technician for installation support, Xtream powered by Mediacom makes it easier than ever to self-install your own services. Offering live support, how-to videos and other resources, Xtream is here to help get you connected to friends, family, and entertainment in no time. Check out the pros and cons below to weigh your options:

Pros of self-installation:

  • No installation fee
  • Do it on your own time
  • Have your equipment delivered
  • Limit the number of people coming into your home for setup

Cons of self-installation:

  • No in-person troubleshooting
  • Making time to focus on the process
  • Your home may not be eligible

How to Use Xtream Self-Installation Kit

Connecting your Xtream Internet is easier than ever with their self-installation kits. Once you upgrade or change your Xtream services, Mediacom will mail you your kit, which will provide you with all of the equipment and instructions needed to set up your service. You can also often pick up a kit at a store near you.

 

How to Use Xtream Self-Install Kit

Technician holding modem

Connecting your Xtream Internet is easier than ever with their self-installation kits. Once you upgrade or change your Xtream services, Mediacom will mail you your kit, which will provide you with all of the equipment and instructions needed to set up your service. You can also often pick up a kit at a store near you.

Bundle of multicolored cables

What Does the Xtream Self-Installation Kit Include?

Included in the self-installation internet kit:

  • Modem
  • Welcome letter
  • 2 6-feet coaxial cables*
  • Ethernet cable*
  • Splitter*
*Note these items may not be necessary for your installation but will be included for your convenience.

Included in the self-installation cable kit:

  • TiVo box
  • Xtream Voice Remote
  • Power cable
  • HDMI cable
  • Ethernet cable
  • Welcome letter

How to Self-Install Xtream Internet and WiFi

Follow the steps below to install your modem and router:

Watch This Video About Getting Started

How to Self-Install Xtream TiVo

Similar to the Xtream Self-Install Internet Kit, you can self-install your TiVo equipment by using Mediacom’s Xtream Self-Installation Guide to connect and setup your TiVo device and remote control.

Download the TiVo Installation Guide for step-by-step guidance for each part of the process.

Watch This Video About Getting Started

Renting vs. Buying Equipment from Xtream

Mediacom Internet service requires a DOCSIS 3.0 modem (or higher). If you are tech-savvy, you may want to buy or use your own. However, you can rent one from Mediacom for $12 per month. If your rented equipment stops working, Mediacom will typically replace it free of charge. Additionally, if or when the rented modem and router become obsolete, they will also typically upgrade you at no additional charge.

Device Fee
Modem $10-15 per month

Mediacom Installation Guide Frequently Asked Questions
Find answers to your frequently asked questions about Xtream Cable and Internet.
Does Xtream serve my area?
Xtream is the fifth-largest cable internet provider in the U.S. They serve the following areas: Alabama, Arizona, California, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Michigan, Minnesota, Mississippi, Missouri, North Carolina, Ohio, South Dakota, Tennessee, Virginia, and Wisconsin.
Who can I call if I have questions? What is the Xtream customer service number?
The Xtream customer service team is at the ready with guidance and answers to any of your bill or service questions. You can reach them  24 hours a day, 7 days a week at 1-855-633-4226.
How long does it take Xtream to complete an installation?
Xtream can schedule a standard installation typically within 5 to 7 business days of your service inquiry. If you choose to self-install following the steps above, you will receive your equipment in the mail or potentially have the opportunity to pick it up in a store near you.
How can I get help with self-installation?
You can reference Xtream's answer center for support and self-installation help here.
How does Xtream connect to the Internet? What is the process?
Xtream customers can connect to the internet through a high-speed internet cable modem that will link your computer to a fiber-optic coaxial cable network. When you split a coaxial cable that comes into your home, you can access the Internet without any phone lines.
Do I need any special equipment?
Xtream provides access to the internet through a certified modem. The path and cost of renting or buying the equipment needed is provided through Xtream.

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