Xtream Powered by Mediacom

Installation Guide

Your Guide to Self-Installing Mediacom’s Xtream Internet | SmartMove

Installing high-quality Internet is a top priority for many homeowners. Whether you’re moving into a new home or if you're looking to switch providers, we have all the details you need to know about the Xtream by Mediacom installation process.

In this guide, we'll explain:

How to use the Xtream Self-Installation Kit.
Buying vs renting modem equipment.
The pros and cons of self-installation.
And more!

Pros and Cons of Self-Installation for Xtream Internet & TiVo

Have you recently qualified or signed up for an upgrade or change to your service? While it's common to call a technician for installation support, Xtream powered by Mediacom makes it easier than ever to self-install your own services. Offering live support, how-to videos and other resources, Xtream is here to help get you connected to friends, family, and entertainment in no time. Check out the pros and cons below to weigh your options:

Pros of self-installation:

No installation fee
Do it on your own time
Have your equipment delivered
Limit the number of people coming into your home for setup

Cons of self-installation:

No in-person troubleshooting
Making time to focus on the process
Your home may not be eligible

How to Use Xtream Self-Installation Kit

Connecting your Xtream Internet is easier than ever with their self-installation kits. Once you upgrade or change your Xtream services, Mediacom will mail you your kit, which will provide you with all of the equipment and instructions needed to set up your service. You can also often pick up a kit at a store near you.

How to Use Xtream Self-Install Kit

What Does the Xtream Self-Installation Kit Include?

Included in the self-installation internet kit:

Modem
Welcome letter
2 6-feet coaxial cables*
Ethernet cable*
Splitter*

*Note these items may not be necessary for your installation but will be included for your convenience.

Included in the self-installation cable kit:

TiVo box
Xtream Voice Remote
Power cable
HDMI cable
Ethernet cable
Welcome letter

How to Self-Install Xtream Internet and WiFi

Follow the steps below to install your modem and router:

Connect Your Modem
Activate Your Modem
Connect To Your Wireless Network

1 Connect Your Modem

There are two options when it comes to connecting your modem. The most common way to do this is connecting through a coaxial wall outlet. If no coaxial outlet exists, you can share a hookup with your TV equipment. For this option, you will need to disconnect the coaxial cable used by your TV and use a splitter to connect both the coaxial cables for TV and Internet.

2 Activate Your Modem

To activate your modem, connect it to both a power source and your ethernet cable. Then, open your browser and go to https://mccprov-siwg.mediacomcc.com to complete the activation process.

From here, you will have two options:

1. Login with your Mediacom Billing Account # and the Activation Code featured in your Welcome Letter.

2. Login with your Mediacom ID Username and Password.

3 Connect To Your Wireless Network

Follow the instructions below based on the device you are connecting:

Computer or laptop: Confirm the wireless feature is set to ON in your computer’s settings. Note that some computers are equipped with a key to activate the wireless feature. If using a keyboard, hold down the Function Key (FN) and press the key with the wireless icon.

Tablet or Smartphone: Tap the Settings icon on your home screen, then tap Wi-Fi from the list and verify the toggle is set to ON. From here, you will continue to finish your wireless connection set-up by choosing your new network, entering your password, and tapping “join” or “connect” depending on your operating system.

Watch This Video About Getting Started

How to Self-Install Xtream TiVo

Similar to the Xtream Self-Install Internet Kit, you can self-install your TiVo equipment by using Mediacom’s Xtream Self-Installation Guide to connect and setup your TiVo device and remote control.

Download the TiVo Installation Guide for step-by-step guidance for each part of the process.

Connect and Setup the TiVo Device
Connect and setup your remote control
Activate Your New Cable Box
Return Your Old Cable Box

1 Connect and Setup the TiVo Device

2 Connect and setup your remote control

3 Activate Your New Cable Box

Call the number 1-800-562-9769 and follow the prompts that are given to you over the phone. Once the cable box has been activated, it will turn off automatically. Wait 5 minutes until you turn it back on again. Once turned on, the TV guide will start downloading automatically. You will be able to watch TV as the guide finishes its download.

4 Return Your Old Cable Box

Place your old cable box in the same shipping box that you received your new Xtream equipment in. Make sure to include all items that you just replaced from your old system, like all cords and the remote. You will find return mailing instructions in the welcome letter of your kit.

Watch This Video About Getting Started

Renting vs. Buying Equipment from Xtream

Xtream Internet service requires a DOCSIS 3.0 modem (or higher). If you are tech-savvy, you may want to buy or use your own. However, you can rent one from Mediacom for $13 per month. If your rented equipment stops working, Mediacom will typically replace it free of charge. Additionally, if or when the rented modem and router become obsolete, they will also typically upgrade you at no additional charge.

Device	Fee
Modem	$10-15 per month

Mediacom Installation Guide Frequently Asked Questions

Find answers to your frequently asked questions about Xtream Cable and Internet.

Can I get Mediacom in my area?

Mediacom is available in parts of each of the following states: Alabama, Arizona, California, Delaware, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, Missouri, Minnesota, North Carolina, Ohio, South Dakota, Tennessee, Virginia, & Wisconsin.

Who can I call if I have questions? What is the Xtream, powered by Mediacom customer service number?

The Xtream, powered by Mediacom, customer service team is at the ready with guidance and answers to any of your bill or service questions. You can reach them 24 hours a day, 7 days a week at 1-855-633-4226.

How long does it take Mediacom to complete an installation?

Mediacom can schedule a standard installation typically within 5 to 7 business days of your service inquiry. If you choose to self-install following the steps above, you will receive your equipment in the mail or potentially have the opportunity to pick it up in a store near you.

How can I get help with self-installation?

You can reference Xtream's answer center for support and self-installation help here.

Do I need any special equipment?

Xtream provides access to the internet through a certified modem. The path and cost of renting or buying the equipment needed is provided through Xtream.