Transferring Your Cox Connection to Your New Home

Are you moving soon and need to transfer your Internet service to your new home? Whether you want to move your current services or explore new plans, Cox’s Internet services are easy to quickly update or upgrade.

Relocating your life, whether it’s to a new neighborhood, city or state, inevitably means careful consideration and stressful planning. Keeping your digital life online should be the least of your worries. Luckily, Cox makes it easy to transfer your Internet service in four easy steps.

Are You Currently a Cox Customer on the Move?

Cox proudly supports current customers with an easy online process to move their services in “as little as five minutes.”

In just four steps, you can confirm Cox serves your new neighborhood, update your plan, order any necessary new equipment, and schedule any new installation processes.

Just go to cox.com/residential/move:

• Enter your new service address to check availability
• Review your plan and choose any upgrades 
• Schedule the date and installation of new services
• Focus on the rest of your upcoming move!

What to Know When Transferring Cox Service to a New Address

Cox strives to make the moving process as smooth as possible, but there are a few extra things worth knowing to ensure your new setup goes off without a hitch.

How to Transfer Your Cox Service

Here's what experienced customers suggest keeping in mind:

• Call Cox: The most straightforward way to transfer your service is to call Cox and speak directly with a representative who can walk you through the move process.
• Visit a Cox Store: Many users report that visiting a Cox store in person may lead to better support and even access to exclusive offers not available online or over the phone.
• Website or App: While scheduling a move can be done via Cox.com or the Cox app, some customers note that support over the phone or in-store tends to be more efficient, especially for complex moves or equipment questions.

Using Your Own Modem at the New Address

If you already own your modem or router, the good news is that you’ll likely be able to use it at your new home. However, there are a few key things to keep in mind:

• Fiber Internet Areas: If your new location has Fiber to the Home (FTTH), Cox may require you to use their equipment instead.
• Speed Tier Changes: If you choose a faster speed tier or if your current modem isn’t compatible with the speeds available at your new address, you may need to upgrade.
• Test Signal Levels: Once you arrive at your new home, hook up your equipment and check signal levels to see that you’re getting a strong, reliable connection.

Will You Need a Technician?

In many cases, Cox makes it easy to self-install and get connected on your own terms. But there are still times when calling in a technician is needed:

• The new home has never had Cox service.
• Wall outlets haven’t been activated.
• The signal at the new location needs optimization.
• You’re moving into a home with Cox Fiber service.

Managing Overlapping Service at Two Homes

If you need service at both your old and new address for a short time (like during the transition of your move), remember:

• You’ll need to temporarily have two separate accounts.
• Use different equipment at each location.
• Once you’ve fully moved, you can cancel the old account and return equipment to Cox.

Are You a New Customer Looking into Cox Internet and TV Services?

If you’re not currently a Cox customer, but are moving to a Cox service area, you should take advantage of any promotional options for newcomers.

Cox offers various plan options, ranging from 100 Mbps to 2,000 Mbps (2 Gbps) and a variety of prices to fit any budget.

Cox featured Internet bundles can be customized to fit your lifestyle and needs. Whether you’re looking for a local and cable TV channels, streaming only, home automation, or an unlimited data bundle, Cox has you covered.

Cox also gives you the option to change your speed anytime and get support whenever you need it with 24/7 customer service.

Self-Install Your Cox Services at Your Convenience

Cox makes it easy and efficient to get connected at your convenience. With Cox Easy Connect, you can set up and enjoy your services on your terms within minutes — all from your mobile device!

Once you’ve received or picked up your installation kit, simply download the Cox app and follow the self-installation steps. With no need to wait for a technician, you can seamlessly get your household online amidst the chaos of moving and settling in.

Transfer Your Cox Connection with SmartMove

SmartMove is here to help you stay or get connected to Cox so it’s one less thing to worry about during your adventure to a new home. We proudly partner with service providers all over the country to help keep you connected, no matter where life takes you.