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Need to Return Your T-Mobile Phone? Follow These Steps

Explore tips for T-Mobile customers who want to return or exchange their mobile phones without incurring added costs or penalties.

Mobile phones are an important part of everyday life. With the right phone, a user has complete access to their digital information. The wrong phone, however, can leave a user frustrated, disconnected and wanting to exchange it for a new one.

Many mobile services offer standard exchange policies to their customers. Mint and Verizon plans give customers the option to trade in devices and upgrade their data plans at any time. T-Mobile, the uncarrier, also has many great data plans that are flexible for users concerned that they may need to return their phone.

How to Return Your T-Mobile Phone

There are many factors that may lead to a user wanting to trade in their phone for a new one or return it altogether. For devices that still have proof of purchase, you can often get back the purchase price. It’s important to note that promotional offers, such as Gift cards, rebates and e-coupons, are non-refundable.

There are many potential issues that T-Mobile considers when processing a return for a mobile phone. T-Mobile customers should take care to follow these steps when returning their mobile phones.

1. Decide Where to Return Your Phone

You can return your phone at a physical T-Mobile store or online.

If you decide to return items online, there are specific shipping steps you have to follow. Contact T-Mobile customer service to receive a free, prepaid shipping label.

T-Mobile also assists with returns to authorized third-party dealers for customers who purchased their new devices elsewhere.

2. Return Your Phone On Time

How many days do you have to return a phone at T-Mobile? A return must be made within 20 business days from the original shipping date of the device. To cancel your service activation without penalties, make sure to contact T-Mobile as soon as possible.

What is the restocking fee at T-Mobile? The device must come with the receipt, undamaged and with all of the original contents. You may have to pay a restocking fee of anywhere between $20 to $70 depending on the device’s full retail price (FRP). 

Make sure you carefully follow T-Mobile’s exchange policy when returning your phone and stay within the described return period.

3. Keep Your Device Safe

T-Mobile’s return policy stipulates that the item must be in good working condition when you send it back. Take extra care to keep your device safe when you make a return or exchange. Return items in the original packaging, and don’t leave them for too long.

The following scenarios can potentially void your warranty:

  • Device not working
  • Device has been altered
  • Device not in original box
  • Failure to return device

Contact customer care if you’re not sure about the quality of your device.

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