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FAQs Frequently Asked Questions
How can I get in contact with Xfinity customer service?

You can request a call, live chat, find a store, or check for outages here.

Can I pay my Xfinity bill online?

Yes! You can log in to pay your bill with this link.

Is Xfinity available in my area?

Xfinity is available in 39 of the 50 states. To see the full list, visit this page.

Where to return your Xfinity Equipment?

You can drop your Xfinity equipment off at Xfinity Customer Service Centers or stores. To find the closest one to you, check here.

If I get a bundle, will I have to pay for a ton of channels that I won’t even be watching?

Most bundles offer a variety of choices when it comes to channels so you can make sure you’re paying for the kinds of channels you and your household want to watch. They have 150 Mbps Internet paired with 10 cable channels, 250 Mbps Internet with 200+ cable channels including premium channels like Showtime and many other options.

What is Xfinity Voice?

Xfinity Voice is a digital phone service known as VoIP (Voice over Internet Protocol). It takes your phone service online to give you the best call clarity and advanced features, and requires an Internet connection. You can learn more here: https://www.xfinity.com/learn/home-phone-services

How to use Xfinity Hotspot?

You can learn how to set up your Xfinity Hotspot on this page: https://www.xfinity.com/mobile/support/article/xfinity-mobile-wifi-hotspots

How to boost Xfinity wifi signal?

There are lots of ways to help boost your wifi signal! Xfinity has a few recommendations here: https://www.xfinity.com/hub/internet/extend-range-of-wifi-network

How fast is Xfinity internet?

Xfinity offers plans up to 2,000 mbps.

In what cities is Comcast cable service available?

Comcast and Xfinity are available in major cities across the United States including New York, Chicago, Boston, Miami, Seattle, San Francisco, Minneapolis, Tampa, Pittsburgh, and Kansas City.

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