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Cox Communications Installation Guide

Modem and Cable Box Guide

Our Installation Guide

As a leading cable and internet provider, millions of Americans rely on Cox Communications to connect to the digital world. Like many cable companies, Cox only operates in a few states. But, if you've recently moved to one of these states, Cox Internet services may be the perfect fit for your needs. You can simply right pack select the best package that suits your needs and install it. Moving can be stressful, but with Cox, choosing an internet plan and getting your wifi router and other equipment setup will be a breeze.

Installing Cox Internet is easier than ever. Recently, Cox launched its Easy Connect self-installation kits. With these kits, you can install Cox Internet in under 30 minutes. Here's what you need to know to get started with self-installing Cox services.

Ways to install Cox Communications

Once you choose your preferred Internet package and purchase your service, you have two options for installing your Internet and/or cable service:

  • Cox Easy Connect
  • Cox Pro Connect

Moving is already a tough and complicated experience. The pressure of finding the right internet provider can add to those stresses. Companies like Cox provide a wealth of Internet, phone, home security and cable packages. Finding the perfect package or bundle isn't always easy, but SmartMove is here to help. Using our SmartMove Internet finder, SmartMove connects you with the best providers in your area, free of charge.

Self-installation vs. professional installation

Cox Easy Connect is a free self-installation kit that comes with everything you need to set up your Internet services by yourself. This includes all necessary cables, an easy-to-use smartphone app and a wealth of online tools.

Cox Pro Connect requires a trained technician to come to your home during a specified block of time. This professional will handle the entire installation process for you. However, the Cox Pro Connect service isn't free. Internet installation fees can vary by package and location.

In the past, Cox's installation process was almost entirely handled by trained technicians. Today, Cox provides a library of manuals, instructions and online guidance for self-installation. While self-installation may sound intimidating, it's incredibly easy. Simply follow the steps below, and you can self-install your Cox package in less than 30 minutes.

The Cox Communications easy connect self-installation kit

Technician holding modem

That's everything you need to perform an installation. Remember, you can still purchase (or rent) an upgraded modem or gateway from Cox or third-party sellers. When you are ready to get started, make sure you have your smartphone handy, the Cox app is extremely useful. Their virtual assistant, Oliver, can provide tips during installation. You may also need the app during the final installation step. The app is not necessary for the installation, but it is helpful.

We also recommend checking your speed using the Cox speed test. This will help you identify any issues. If your speed is significantly lower than advertised, be sure to reach out to support.

Bundle of multicolored cables

What Does the Self-Install Internet Kit Include

Every Cox Easy Connect self-installation kit comes with the following:

  • Coaxial cable, sometimes referred to as a Coax
  • Power cord
  • Ethernet cable
  • Gateway device
  • Instruction manual
  • Cable filter
  • Telephone cord (possibly)

How to Self-Install Internet

The Cox Self-Install Kit can be set-up in these easy steps.

Watch This Video About Getting Started

How to Self-Install Cox Communications

A step-by-step guide to installing Cox Communications

Self-installing a Cox non-WiFi modem (Arris CM8200)

Modems are non-WiFi-enabled devices. You will need to plug your computer, laptop or Smart TV directly into the modem using the Ethernet cable provided to use the Internet.

Self-installing a Cox WiFi gateway (Technicolor CGM4141, Arris TG1682 or Technicolor CGM4331)

Gateways are modem and router combination devices. They allow you to both use ethernet cables to connect to the Internet as well as provide WiFi throughout your home. Cox currently provides three separate gateway devices in Easy Connect kits. You can choose your gateway in-store, and the gateway you receive varies based on location, packages and availability.

Activating your Cox account

The final step for all three modems/gateways is to activate your Cox account.

If you experience an error, issue or equipment malfunction? You can reach out to Cox Communications using any of the following methods:

Telephone: 1 (800) 234-3993

Online chat

Local store finder

Follow the steps below to start using your Cox services:

Information
Visit www.cox.com/activate. You can also call 1–800–234–3993.
Click "Next" when it verifies your setup Note: if you experience an issue, use the live chat feature.
Enter your address, phone number and other details. Check "All my equipment is installed at my Address."
Review the Privacy policy and choose "I Accept." Click Activate.
Wait until the activation process is completed. Once the process is completed, click "Register Now."

Cox Frequently Asked Questions
Find answers to your frequently asked questions about Cox Cable and Internet.
Can I get Cox Communications in my area?
Cox Communications is a cable and internet service provider (ISP) that serves Arkansas, Arizona, California, Connecticut, Florida, Georgia, Iowa, Idaho, Kansas, Louisiana, Massachusetts, Missouri, North Carolina, Nebraska, Nevada, Ohio, Oklahoma, Rhode Island, and Virginia.
What is the Cox Communications customer service number?
To reach Cox Communications, you can call their toll-free number: (800) 234-3993. They can answer all your questions about Cox high-speed internet access, cable issues, and even activation of a new phone service.
How fast are Cox Communications’ Internet speeds?
Cox Communications’ fastest and best internet service offers speeds up to 940 mbps.
How can I get help with Cox self-installation?
The best way to get assistance with self-installing Cox Communications’ internet and cable TV is to call customer support at (800) 234-3993. Their tech support team will be happy to assist with troubleshooting and resolving any issues you may encounter.

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