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Atlantic Broadband Cable TV & Internet

Installation Guide

Atlantic Broadband Installation Guide Overview

Atlantic Broadband has the internet speeds you need, whether you're setting up an entire smart home or just want to connect to Netflix. You have to be able to connect first in order to enjoy all the benefits though. If you’re looking to self-install your Atlantic Broadband cable TV, Internet, or Wi-Fi, you’ve come to the right place. Installing services yourself may sound nerve-wracking, but you don’t have to worry. In this guide, we provide easy-to-follow instructions to make the installation process effortless so you can start using your high-speed internet service right away.

Learn how to use the Atlantic Broadband Self-Install Kit, set up cable TV, Internet, and home Wi-Fi, and determine whether you should rent or purchase equipment. In the end, we share some FAQs to address common concerns.

Ways to Install Cable TV & Internet from Atlantic Broadband

Atlantic Broadband offers plenty of resources to help users install their cable TV and Internet services. You’ll find a lot of videos and step-by-step tutorials on their website. Typically, you can have an expert visit your home and set up your services. However, with the ongoing pandemic, many people are choosing to self-install their services due to safety precautions.

There are two ways you can install cable TV and Internet from Atlantic Broadband

  • Call in an Atlantic Broadband technician
  • Self-install Atlantic Broadband Cable TV, Internet, and Wi-Fi

This guide will teach you how to self-install.

Pros and Cons of Self-Installation by Atlantic Broadband

Self-installing your services generally seems stressful. However, our self-installation guide and other resources available on Atlantic Broadband’s website will make the process hassle-free. If you’re still not sure whether to self-install or call in the specialists, check the pros and cons of self-installation below.

Pros of self-installation

  • Atlantic Broadband delivers all equipment to you.
  • You don’t have too many people visiting your home.
  • You don’t have to pay an installation fee.

Cons of self-installation

  • There’s a lack of in-person troubleshooting.
  • Your home may not qualify for self-installation.
  • You may need some technical expertise.

How to Use Atlantic Broadband Self-install Kit

Technician holding modem

Atlantic Broadband Self-install Kit has really simplified the way you can set up your cable TV or Internet and Wi-Fi. After you subscribe to their services, Atlantic Broadband’s team will send you a Self-Install Kit that includes all of the equipment and cables you’ll need to configure your service and start enjoying it.

Bundle of multicolored cables

What Does the Self-Install Internet Kit Include?

The self-installation kit includes the following:

  • Instruction Manual
  • Modem
  • Ethernet Cord
  • Coaxial Cable
  • Power Cord
 

Watch this easy-to-follow video to see how to install.

How to Self-Install Atlantic Broadband Internet & Wi-Fi

The Atlantic Broadband Self-Install Kit can be set up in three easy steps.

How to Self-Install Atlantic Broadband Cable TV

Just like the Atlantic Broadband Self-Install Internet Kit, you can also self-install your cable TV service by ordering equipment and following the installation process.

How to Set up Your Wireless Network

After you activate your equipment (Modem and Wireless Router), follow these steps to set up your wireless network.

Renting vs Buying Equipment from Atlantic Broadband

Customers can either lease a modem from Atlantic Broadband or purchase a modem approved for use with their service. Click here for a list of modems that you can use with the Atlantic Broadband network. When upgrading, downgrading, or terminating your subscription, you’ll have to return all equipment to the provider.
The monthly service costs of Atlantic Broadband WI-FI are $9.99 plus taxes. The normal fees associated with Internet services are all waived. There is no fee to lease the modem, no home networking fee, no HSD recovery fee, and no installation charges.
Here are the costs of equipment with Atlantic Broadband.

Device Fee
TV receiver with DVR & remote $10 per month
Self-install kit Included
Modem equipment lease fees $14.99 per month
Non-return equipment fees Full retail value of equipment

Atlantic Broadband Frequently Asked Questions
Find answers to your frequently asked questions about Atlantic Broadband Cable and Internet.
What should I expect when I choose self-installation of my Internet service?
Atlantic Broadband will drop off or ship you their self-installation kit and send you an email with the order confirmation and package tracking information. You should expect to receive the self-installation kit within 3-5 days, and it will have everything you’ll need to get your Internet service up and running.
How do I connect my wired devices?
Any device with an Ethernet port, such as a computer or gaming console, may be connected directly to the modem with an Ethernet cord. You’ll get one cord in the self-install kit.
What should I do if my modem doesn’t turn on?
Check that the cords are tightly attached to the modem and plugged into the wall. If it still does not power on, try a different outlet.
When does the billing start for my new Internet service?
After you order online, the billing cycle automatically starts within 10 days. Therefore, if you run into any issues completing your installation, get in touch with their support team.
What if my modem won’t connect to the Internet?
Try unplugging your modem from the power outlet for 30 seconds and then plug it back in. Once it reboots, if you still cannot connect, please call Atlantic Broadband for assistance.
What do I do with the new equipment sent to replace my current equipment?
If you need to replace your current equipment, please click here to follow step-by-step instructions.
What should I do if there is no video or picture on the TV screen?
  • Make sure your TV is using the correct input name and number you used during installation. These inputs are usually labeled HDMI1, HDMI2, etc., and can be selected with your TV remote.
  • Try another channel as the channel you’ve selected may be restricted from viewing.
  • Check all of your cable connections, including verifying your coaxial cable is securely tightened onto both the coaxial splitter and device. Verify that the HDMI cable, device, and TV are firmly connected.

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